A renovation is six months of decisions before a hammer swings. The order in which those decisions get made is the difference between a project that runs and a project that drifts.
The process below is what we do on every project, every time. It is not bespoke per client because we have learned, over 28 years, that the projects which run cleanly are the ones where the order of operations is held.
We sit down at your kitchen table or in our studio and talk about the house, the project, and the way you live. No drawings, no quotes, no pressure. We want to understand the brief before we start to size the work.
If we are a good fit for each other, we draw up a scope-of-work document and an investment range. The range is wide at this stage because the answer to most renovation questions is 'it depends on what is behind the wall'. We will tell you why the range is wide and what would narrow it.
Once we have agreement on scope and rough budget, we move into design. For most projects we work with our in-house design team and an architect-of-record where stamped drawings are required. We will not start construction without a complete drawing set you have approved.
We move from design into a fixed-price contract once permits are in hand and finishes are locked. We sequence the trades, lock the schedule, and order the long-lead materials. You meet the team who will be in your house every day.
We are on site every working day. Sarah holds a weekly walk-through with you, and David, our site superintendent, is your daily point of contact. We send a written progress note every Friday and a photo update every two weeks.
We do a deficiency walk before final invoice and a thirty-day, six-month, and one-year follow-up. Our two-year workmanship warranty is in writing. The relationships we hold longest are the ones built after a project is finished, not during it.
You call or email. We call back within one business day. We schedule a sixty-minute conversation, in your home or at our studio, whichever you prefer. There is no charge for that first conversation, and there is no commitment of any kind on either side.